Business Policies Complaints Resolution Process

Complaint resolution process:

Old Mutual Wealth’s complaint resolution process aims to address any dissatisfaction you may have with your transaction. You can write to our Complaints Officer at:
PO Box 207, Cape Town, South Africa, 8000
Email: service@omwealth.co.za

If your dispute is not resolved, you can write to Old Mutual’s Internal Arbitrator at:
PO Box 80, Mutualpark, Pinelands, South Africa, 7405
Email: arbitrator@oldmutual.com

If your dispute is still not resolved, you have the right to contact the Pension Funds Adjudicator for assistance, by writing to:
The Pension Funds Adjudicator, Corporate Place, 23 Fredman Drive, Sandton, 2196.

If your dispute is still not resolved, you have the right to contact the Ombudsman for Long-term Insurance at:
Ombudsman for Long-term Insurance, Private Bag X45, Claremont 7735.
Tel: +27 (0) 21 657 5000 or 0860 103 236.

If you have a dispute about the advice given to you, you can contact the FAIS Ombudsman at:
PO Box 74571, Lynwood Ridge 0040
Email: info@faisombud.co.za